Refund policy
Return Policy
Thank you for your purchase! Please note the following important information regarding our return policy:
No Returns or Exchanges:
- Custom-Made Products: All items are custom-made specifically for your order. This means that each item is individually produced once the order is placed.
- No Stock Inventory: We do not hold pre-made stock, allowing us to offer a wide range of designs and products.
Sizing Information:
- Check the Size Chart: Before placing your order, please carefully check the provided size chart. This will help you choose the correct size and avoid any fitting issues.
- Measure a Favorite Item: For the best fit, we recommend measuring a favorite item of clothing you already own and comparing those measurements to our size chart.
No Returns or Exchanges: Due to the custom nature of print-on-demand products, we do not accept returns or exchanges. Please ensure you are ordering the correct size and style before finalizing your purchase.
Exceptions: Our no-return policy does not affect your statutory rights in cases of defective or damaged items. If you receive a defective or damaged product, please contact us within 14 days of receiving your order for assistance.
Contact Us: If you have any questions or need further assistance with sizing, please feel free to reach out to us before placing your order. We’re here to help!
Thank you for your understanding and for supporting our small business. We appreciate your cooperation in ensuring you have a great experience with your purchase.
Best regards,
gONeLINE
You can always contact us for any question at shop.goneline@gmail.com.